Key Performance Indicators in logistics
LOGiKPI© guarantees that you will be able to define clear and meaningful Key Performance Indicators (KPI’s) to gauge service outcomes that have been achieved. The core issues are measurability, transparency and performance improvement. The KPI’s form the foundation of an individualised Service Level Agreement (SLA) which has been specifically developed with your company in mind. We will provide you with understandable and realisable bases of calculation. The SLA and its underlying KPI’s are supplemented by a bonus-malus system. There are also escalation provisions which come into effect in the event of particularly poor performance.
Take advantage of the specialist knowledge which we have built up over a period of 25 years.
Key Performance Indicators are drawn up via a 3-stage process.
Analysis of the company situation/ logistics processes/performance processes
Comprehensive analysis and scrutiny of the logistics processes at your company to serve as the basis for the development and definition of control-related KPI’s for the purpose of measurement of service performance
Development and formulation of meaningful Key Performance Indicators (KPI’s)
Realisable and transparent calculation formulae will subsequently be drawn up in order to achieve a precise specification of the KPI’s and clearly define the relevant measurement procedures, measurement periods and database.
Creation of a Service Level Agreement (SLA) & integration of the Key Performance Indicators (KPI’s)
The KPI’s developed in this manner form a fundamental component of the Best Practice Service Level Agreement. The SLA sets out the general conditions relating to quality assurance and checks with the goal of achieving a measurable increase in quality. If necessary, it also permits sanctions to be instigated in the event of any quality variances.
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